Garfield Park Conservatory

Thank You for visiting the Garfield Park Conservatory Gift Shop Online! All proceeds support the educational and community efforts of the Garfield Park Conservatory Alliance for the Conservatory. Our retail Gift Shop is located in the lobby of the Garfield Park Conservatory, 300 North Central Park Ave., Chicago, Illinois 60624-1945. Please stop by and find an unusual gift!

We are committed to providing quality products and service to our patrons. If you have any questions regarding your order please call us at one of the listed phone numbers. Additionally, you can scroll down the page to view our privacy policy, online security, shipping and other pertinent order information.

Contact Numbers

If you need help with your online purchase, or are requesting a refund, or just want to ask a question then please call one of the following numbers:

•	Books & Gifts: (312) 746-4147
•	Donations: (773) 638-1766 ext.27
•	Membership: (773) 638-1766 ext.13
•	Refunds: (773) 638-1766 ext.29
•	School Field Trips: (773) 638-1766 ext.25

How to Order

The Garfield Park Conservatory Gift Shop will gladly accept your order — whichever way you decide to submit it!

Order Online

•	Order or become a member online anytime — it's safe and secure.
•	To order an item online, simply click the appropriate product button. Clicking this button will place the item in your shopping basket and take you to your basket. At that point, you can continue shopping or proceed with checkout.
•	When you have finished adding items to your cart, click the "Checkout" button and follow the directions for completing your transaction.
•	On completion of a successful credit card transaction two emails will be sent to you at the email address that you listed when checking out. One email will be an invoice detailing your online order. The second email will be confirmation that your credit card was charged.

Order by Phone

•	Garfield Park Conservatory Alliance's friendly staff will make phone ordering easy. To expedite your order, please have your credit card on hand.
•	Order books and gifts everyday of the week by calling (312) 746-4147. Monday - Sunday 9:30 am – 4:30 pm, Thursdays until 7:30 pm. If no one answers the telephone in the Gift Shop, please leave your order on the voicemail and someone will return your call.
•	Become a member by calling (773) 638-1766 ext.13. Monday - Friday 9:30 am - 4:30 pm
•	Make a donation by calling (773) 638-1766 ext.27. Monday - Friday 9:30 am - 4:30 pm

•	Please do not email your order as we cannot guarantee the security or privacy of information transmitted via email.

Payment

A credit card or debit card is needed to place an order in the Garfield Park Conservatory Online Gift Shop Online or by phone. We accept the following credit cards: Visa, MasterCard, Discover and American Express.

Sales Tax

We charge sales tax on all orders for books, gifts and other taxable items regardless of the recipient's address. The tax amount is calculated on your total purchase, less shipping and handling, and will be based on state and local sales tax rates from our shipping address of Chicago, Illinois.

Sales tax is not assessed for school field trips, tickets, donations or for membership in the Garfield Park Conservatory Alliance.

Shipping

Deliveries for books, gifts and other items are shipped via United Parcel Service. Please use a shipping address where there will be someone present to sign for the delivery. Membership packets are mailed by US Postal Service.

•	Unless otherwise specified on a product page, our delivery charges are calculated for each individual order depending on the weight of what you are purchasing and the destination of the order.
•	There are no shipping charges for school field trip reservations, donations, memberships or tickets.
•	We try to deliver all goods within 7 working days of the order being placed. Normally all orders are shipped the next business day, with arrival to you within 4 to 5 business days. You will be notified by email or phone of any delays or difficulties in shipping your order. Please allow up to 28 days for out of stock items
•	Membership packets are mailed in 1-2 weeks.
•	If your order is a gift we will need to know both mailing addresses, so we do not send the invoice to the recipient. You will be prompted for this information during checkout. We do not currently offer a gift-wrapping service.

Security

Our secure server software uses industry-standard SSL encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name and address as it travels over the internet. With this technology, you enjoy more security when using your credit card for shopping at the Garfield Park Conservatory Gift Shop Online than when using it in many of your daily off-line transactions. If you prefer, you may also place your order by phone by calling one of the Contact Numbers listed above.

When you are connected to a secure directory on our gift shop web server, where information is sent in encrypted format, a small key or lock should be seen on your browser page indicating that there is a secure connection. Click the following GeoTrust emblem to view our SSL certificate information.

The Garfield Park Conservatory Alliance is strongly committed to protecting the privacy of its online guests, customers, members, donors and friends. We do not collect personally identifiable information about individuals — such as their names and postal and/or email addresses — except when it is knowingly provided by such individuals.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss, and from unauthorized access, modification or disclosure.

Garfield Park Conservatory Alliance does not collect personal information about visitors to our website unless you choose to provide that information to us, nor do we sell, exchange or release your personal information to any third parties. You can browse our websites without disclosing personal information. We do not use any cookies on any sites accessible to the public, other than at our
e-commerce site where they used are to manage transaction processes.

Returns/Refunds

The Garfield Park Conservatory Gift Shop wants you to be totally satisfied with your purchase. If for any reason you are not satisfied with your purchase, the Gift Shop will gladly accept your return or exchange less all applicable shipping and handling fees for a replacement, exchange, credit or refund (exclusive of shipping/handling fees) within 30 days of receipt.

Please See Following for Details. Rules and Restrictions:

Returns must be accompanied by an original sales receipt, and items must be returned in new condition with the original packaging and contents (defective items exempted). For items returned without a receipt, the Gift Shop only offers an exchange or store credit at the current selling price. The following rules also apply to all returns and exchanges:

•	We will not accept opened DVDs or CDs unless they are defective. All DVDs, and CDs must be unopened to qualify for a refund.
•	Defective DVDs and CDs may be exchanged for the identical item, but cannot be returned for a refund.
•	Shipping and handling charges are not refundable.
•	Returns by mail must have a return authorization number. Call the Gift Shop for additional information.
•	We cannot accept C.O.D. packages.
•	Most exchanges and returns are processed within two weeks of receipt.
•	If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. In order to aid in the return process, please keep the original shipping package.
•	Shipping charges will only be refunded in the case that an error was the fault of the Garfield Park Conservatory Gift Shop. If you change your mind about your online purchase, all return shipping charges are your responsibility.
•	The Garfield Park Conservatory Gift Shop reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.
•	Your order can not be cancelled once the order has been shipped. The return policy conditions above will apply. Please contact the appropriate department at one of the Contact Numbers above for detailed information.

Should you receive an incorrect or faulty product, please immediately contact the Garfield Park Conservatory Gift Shop and we can arrange, as appropriate, either a goods exchange, refund or gift voucher replacement.

•	We do all we can to ensure that orders arrive with you correctly and in good condition. However if you are not sent the goods you ordered, or if the goods arrive damaged, we will either refund your money or (depending on stock availability) replace the damaged goods or make up the shortage. We will also reimburse your delivery costs.
•	Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 7 days of the delivery date stating the nature of the shortage/defect & quoting the invoice number.
•	If you fail to so notify us, we regret you will be deemed to have accepted the goods.

Call the Gift Shop at (312) 746-4147 and obtain a return authorization number. Send the item(s) and original receipt with the return authorization number written across the top via a trackable shipping method to:

•	Garfield Park Conservatory Gift Shop 300 North Central Park Ave. Chicago, Illinois 60624-1945

Limitation of Liability

The limit of the Garfield Park Conservatory Alliance liability to you is the making up of any shortfall, replacement, refund of the price of the goods and, in the case of defective goods, refunding the delivery costs.. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.